Susan is a Senior Program Manager with almost 15 years of experience. She possesses project management industry knowledge and experience to better serve our clients, as well as internal stakeholders. As a PMI-certified Project Management Professional (PMP), she is able to draw from a vast variety of industry-standard processes and templates to improve on current project and program management practices. She is also an ICE Credentialing Specialist, and has presented at ATP and ICE conferences. She enjoys working directly with client Program Managers to understand the needs of their programs, and to coordinate schedules and track budgets. She meets with clients weekly or biweekly to ensure constant and consistent communication. She is responsible for planning, organizing, scheduling, coordinating, and tracking multiple complex projects. Her experience also consists of allocating resources, dealing with budgetary constraints, scope and change management, and risk management. She received a Master of Arts in Computer Resources and Information Management from Webster University, and Bachelor of Science in Psychology from Pittsburg State University.