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Our Privacy Policy

Data Privacy at Alpine Testing Solutions, Inc.


Last updated: March 27, 2020

Alpine Testing Solutions, Inc. (“Alpine”) has established a comprehensive privacy program designed to help us respect and protect your data privacy rights. The following statement includes (i) Alpine’s Privacy Shield Framework compliance statement and certification of adherence to the Privacy Shield Principles and (ii) Alpine’s website privacy statement, which are collectively referred to as the “Policy”.

Alpine’s Privacy Shield Compliance and Certification

Alpine complies with the Privacy Shield Framework as set forth by the International Trade Administration (ITA) within the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member states. Alpine certifies its adherence to Privacy Shield Principles for personal data received or collected by Alpine from individuals or organizations in the European Union member states and in connection with the delivery of certification, licensure, and other testing services. Alpine’s Privacy Shield certification can be found here. As a participant in the Privacy Shield Framework, Alpine is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).  For more information about the Privacy Shield Principles, please visit https://www.privacyshield.gov/.

About Alpine

Alpine provides test development and candidate management services as a service provider to test sponsors. A test sponsor is a company or organization that offers certification, credentialing, licensure or other testing and controls the test(s) that must be taken to secure such certification, credentialing, or licensure. Alpine collects or receives personal information from certification, credentialing, licensure, and other testing organizations. This Policy is applicable to personal information that Alpine may receive related to certification, credentialing, licensure and other testing received on all applications, websites and web pages that provide a link to this Policy (collectively, the “Site”). If you do not agree to this Policy, please request that the test sponsor remove your records from the system and do not provide your personal information to Alpine.

Personal Information Collected

Alpine collects or receives the following categories of personal information (either directly from you, directly from the data controller or from a subprocessor contracted by the data controller): Identifiers, Biometric Information, Internet or other similar network activity, Professional or employment related information, Non-public education information, and Commercial Information. These categories include the following specific pieces of personal information – your name, address, email address, phone number, fax number, company, title, language, employment information, previous examination history, education records, (including transcripts and grades), work history, source of financing for the examination, birthdate, all or part of government-issued identification numbers, mother’s maiden name, signature, photographic image, fingerprint, palm vein image, and/or other biometric data digitally to verify identity and to protect the security and integrity of the test. Alpine may collect and analyze your test responses and then derive a test score and generate a report about your test results. Unless Alpine provides specific notice and obtains your consent, Alpine does not collect or process any Human Resource Data (HRD), as defined under the U.S.-EU Privacy Shield Framework, in connection with certification, credentialing, licensure or other testing services.

In the preceding twelve months, Alpine has collected:

  • the categories of personal information identified above; and
  • personal information directly from you and/or indirectly from you, including from a test sponsor.

How and Why Alpine Uses Personal Information

Alpine uses this personal information to perform services relating to certification, credentialing, licensure, and other testing purposes on behalf of the test sponsor. This includes—among other things—determining testing eligibilities, supporting test registration, analyzing test results, calculating and awarding credentials, supplying testing information to the test sponsor programs and their authorized vendors, and communicating with candidates and the test sponsor about the testing and the results of such testing. A candidate does not have to provide any personal information to Alpine unless the candidate wishes to participate in the testing offered by the test sponsor and receive testing results.

Alpine also engages in activities to market its services and performs business services.  In doing so, Alpine obtains personal information about key individuals within test sponsors, potential test sponsors or customers by soliciting involvement in workshops, sending out surveys or other questionnaires regarding such involvement to obtain needed individual details and biographies or by accessing personally shared information or publicly available information regarding such organizations and individuals.

Disclosure of Personal Information to Third Parties

By registering for a test, you acknowledge and agree that your personal information may be transmitted to Alpine to manage on behalf of the test sponsor from whom you seek certification, credentialing, or licensure. You further acknowledge and agree that Alpine may disclose your personal information to the test sponsor and to other third parties as directed by the test sponsor. The test sponsor requires this personal information so that, among other things, (a) tests can be correctly administered, (b) certification, credentialing, and licensure can be processed and administered, and (c) candidates can receive further information about certification, credentialing, and licensure testing. For further information about how the test sponsor may use your personal information, please contact the test sponsor. Alpine may also statistically aggregate, in non-person–specific form, test responses and other information collected in the test registration and delivery process and transfer this information to test sponsors and to independent testing centers. Such aggregated non-person–specific information may be used for quality control, operations management, security, and marketing purposes as well as to enhance, develop or improve testing processes, testing services, tests, and related products and services. By registering for a test, you acknowledge and agree to this non-person–specific data aggregation and the use and transmission of this statistical data as outlined above. Alpine abides by the Privacy Shield Onward Transfer of Data Principles when transferring data to third parties. In addition to transmitting certain personal information about you to a test sponsor or its associates, Alpine may disclose personally identifiable information in the following situations: (a) to a third party service provider that helps Alpine administer its services to test sponsors (when we do, we will contractually obligate such third parties to only process the personal information for the purposes for which we shared it with them); (b) in response to a subpoena, court order, or legal process, to the extent permitted and required by law; (c) to protect your security, or the security of other persons, consistent with applicable law; (d) to address actual or suspected fraud or other illegal activities; (e) in connection with a sale, joint venture, or other transfer of some or all of the assets of Alpine; and (f) to the test sponsor and its associates for use within the test sponsor’s systems.

Alpine does not:

  • share personal information with third parties for their direct marketing purposes; nor
  • sell personal information to third parties.

In the preceding twelve months, Alpine has disclosed:

  • the following categories of personal information for a business purpose: Biometric Information, Internet or other similar network activity, Professional or employment related information, Non-Public education information and Commercial Information.
  • personal information to the following categories of third parties: test sponsors, service providers, partners, end-users, customers, and students/learners.

Choice – Limiting Use of Personally Identifiable Information

Alpine discloses personally identifiable or sensitive information to third parties when Alpine is acting as a data processor under the direction of a test sponsor or other organization who is acting as the data controller. If your personally identifiable or sensitive information is provided to Alpine by the data controller or a third-party (e.g., test delivery provider) acting under the direction of the data controller, Alpine is only acting as a processor of data under the instruction of the data controller based on a contract with the data controller. Alpine will follow the instructions of the data controller in its processing activities. As data processor, we treat as sensitive any personal information received from data controllers that are designated as sensitive. If the data controller intends to (i) use your personally identifiable or sensitive information for a purpose that is materially different from the purposes for which the personal identifiable or sensitive information was originally collected or subsequently authorized, or (ii) transfer your personally identifiable or sensitive information to a third party not contemplated by the purposes for which the personally identifiable or sensitive information was originally collected or subsequently authorized, the data controller is responsible to give you notice and an opportunity to opt out.  You must contact the data controller (e.g., test sponsor) and use the mechanism it provides to opt out or make changes to your designation. You understand that if you opt out of sharing your personally identifiable information with data controllers or certain third parties, your decision may impact your certification, credential, or licensure status. Furthermore, Alpine may still retain all non-identifiable data and information, including test responses and other information collected, to use for statistical purposes, aggregate purposes, and improvement of systems and processes. If your personally identifiable or sensitive information is provided to Alpine and Alpine is acting in the capacity of a data controller (e.g., you or others request that we provide you marketing or sales information and share with us your personally identifiable information so we can contact you), Alpine will use such data only for the purposes for which it was collected. Alpine will not disclose that information to any third parties except for third parties acting as a data processor for the purposes for which the data was collected (e.g., sales and marketing automation tools and services used by Alpine) under the direction of Alpine. If you request, you may opt out of having Alpine share your personally identifiable or sensitive information, limit with whom such information is shared, or have such information removed from our systems by contacting us at security@alpinetesting.com. If Alpine is acting in the capacity of data controller and intends to (i) use your personally identifiable or sensitive information for a purpose that is materially different from the purposes for which the personally identifiable information was originally collected or subsequently authorized, or (ii) transfer your personally identifiable or sensitive information to a third party not contemplated by the purposes for which the personally identifiable or sensitive information was originally collected or subsequently authorized, Alpine will give you notice and an opportunity to opt out. While Alpine, when acting as a data controller, will honor your opt out requests to protect your personally identifiable or sensitive information, Alpine may still retain all non-identifiable data and information to use for statistical purposes, aggregate purposes, and improvement of processes and systems.

Data Security

Alpine shall take reasonable steps to protect all personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Alpine has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure all personal information from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Data Integrity

Alpine only processes personal information in a way that is compatible with and relevant to the purpose in which it was collected or authorized by you. To the extent necessary for those purposes, Alpine shall take reasonable steps to ensure that personal information is accurate, complete, current, and reliable for its intended use.

Your Rights

Subject to the limitations and rights of Alpine when acting as a data processor for a test sponsor, you have the right to request that Alpine (i) delete your personal information; (ii) disclose the personal information we have collected about you; and (iii) disclose whether Alpine sells or has sold your personal information. You also have the right to opt out of the sale of your personal information (to the extent we sell your personal information) and to not face discrimination for exercising any of your rights set forth in this Policy. To exercise these rights, you (or your authorized agent) may contact us by submitting a verifiable consumer request as described below. Your request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. To the extent applicable, Alpine will also allow you access to your personal information to correct, amend, or delete inaccurate information, except where the burden or expense of providing access would be disproportionate to the risks to your privacy or where the rights of persons other than you would be violated.  If Alpine is acting solely as a data processor, we will refer your access request to the test sponsor for response to your request and will follow the instruction provided to us by the test sponsor on your behalf.

Enforcement

Alpine uses a self-assessment approach to assure compliance with this Policy and periodically verifies that the Policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented, and accessible and in conformity with the Privacy Shield Principles. Alpine encourages interested persons to raise any concerns using the contact information provided and will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of personal information in accordance with the Privacy Shield Principles.  In compliance with the Privacy Shield Principles, Alpine Testing Solution commits to resolve complaints about our collection or use of your personal information.  EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Blair Harris at:

Security@alpinetesting.com

Alpine Testing has further committed to refer unresolved Privacy Shield complaints to American Arbitration Association (AAA), an alternative dispute resolution provider located in the United States. Under certain conditions, you may invoke the right to binding arbitration.  If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit (http://go.adr.org/privacyshield.html) for more information or to file a complaint.  The services of American Arbitration Association (AAA), are provided at no cost to you.

Amendments

This Policy may be amended periodically consistent with the requirements of the U.S.-EU Privacy Shield Framework. Alpine will post any revisions or amendments to the Policy on its website.

Alpine’s Website Privacy Statement

Alpine respects the privacy of visitors to its Site. This section of this Policy applies only to the operation of websites that directly link to this section when you click on “privacy statement” in the Site footer. Through its Site, Alpine will collect personal information when it is voluntarily submitted to Alpine and automatically when you visit the Site. Alpine will use your personal information as described in this Policy. Any other information transferred by you in connection with your visit to the Site that cannot be used to identify you (“Other Information”) may be included in databases owned and maintained by Alpine. Alpine retains all rights to these databases and the information contained in them.

IP Address and Information Collected Automatically

Other Information Alpine collects may include your IP Address and information gathered through Alpine’s weblogs and cookies (see below). This Site receives information that is automatically generated by a user’s Internet service provider (ISP). This information may include the IP address (a number automatically assigned to a computer by the telephone area code, the location of the ISP’s servers, the pages of Alpine’s Site that the user views, any search terms entered on this Site, and the user’s website address and email address). This information may be collected for system administration purposes, to gather broad demographic information, and to monitor the level of activity on the Site. Alpine reserves the right to link IP addresses and other information supplied by the ISP to personally identifiable information to control which users can and cannot access our system based on their IP address, protect the integrity of our systems, and for security purposes. This Site may use a technology known as web beacons that allow the Site to collect web log information. A web beacon is a graphic on a web page or in an e-mail message designed to track pages viewed or messages opened. Web log information is gathered when you visit one of our websites by the computer that hosts Alpine’s website (called a “webserver”). The webserver automatically recognizes some non-personal information, such as the date and time you visited Alpine’s Site, the pages you visited, the website you came from, the type of browser you are using (e.g., Chrome, Firefox, Safari), the type of operating system you are using (e.g., Windows, iOS), and the domain name and address of your Internet service provider. Alpine may also include web beacons in promotional e-mail messages in order to determine whether messages have been opened. 

Cookies

The Site may use a technology called a “cookie”. A cookie is a piece of information that Alpine’s webserver sends to your computer (i.e., your browser file) when you access a website. When you return, Alpine’s Site will detect whether you have one of its cookies on your computer. Alpine’s cookies help provide additional functionality to the Site and help us analyze Site usage more accurately. By using this Site, you agree to Alpine’s use of cookies and Alpine’s use of web beacons for the collection of certain information to provide the products or services you have requested and for improvement, as Alpine deems appropriate in our sole discretion, related to our products and services. Data collected and received by Alpine may be transmitted to the United States and other countries. Although Alpine’s technical team members are currently based in the United States, the Internet is a global environment. By using this Site and sending information to Alpine electronically, you consent to trans-border and international transmission of any data that you may choose to supply to Alpine. Information transmissions to this Site and emails sent to Alpine may not be secure. Given the inherent operation and nature of the Internet, all Internet transmissions are done at your own risk.

Children

This Site is not intended for, or designed to attract, individuals under the age of 18 (“Minors”). When acting as a data controller, Alpine does not collect personally identifiable information from any person Alpine knows is a Minor. However, from time to time, test sponsors may ask Alpine to process personal information of a Minor. In such cases, Alpine will process the Minor’s personal information in accordance with this Policy and under the direction of the test sponsor. Alpine does not knowingly process personal information from persons under the age of 13 without parental consent.

Changes to this Policy

We may update this Policy from time to time. When we make changes to this Policy, we will post a notification on the main page of the Site and revise the “last updated” date at the top of this Policy. We encourage you to frequently review this Policy for any changes to stay informed about how we are helping to protect the personal information we collect.

Contact Us

If you have any questions, concerns, or complaints about this Policy or our practices with respect to your personal information, please e-mail us at security@alpinetesting.com, or write us at:

51 West Center Street, #514,
Orem, UT 84057
(844) 625-7463