Location
This position is 100% virtual and requires candidates to reside within the contiguous United States. All candidates must be legally authorized to work in the United States without sponsorship. Proof of eligibility will be required upon employment.
Position Description
Manager, Test Development is a member of the Assessment Services Operations management team and manages the Test Development team which consists of Test Development Professionals and Editors. The team focus is providing test development and maintenance of assessment operations based on client requirements as a valued partner. This position requires a Master’s degree in educational measurement, psychometrics or industrial/organizational psychology or equivalent experience conducting and leading teams focused on exam development and workshop facilitation.
Key Responsibilities
• Accountable for the team’s workload, tools, and processes to promote innovation, quality, productivity, efficiency, and client satisfaction
• Accountable for the hiring, managing, training, and developing the team
• Responsible for collaborating with leadership to set team goals that align with company’s strategic goals, and accountable for achieving those goals
• Responsible for collaborating with other managers to define and implement team processes, tools, and continuous quality improvement initiatives
• Accountable for monitoring and improving team metrics including client satisfaction, error rates, and efficiency
• Represent team in leadership forums and contribute to department-wide initiatives
• Accountable for understanding and presenting Alpine’s vision, mission, and strategy clearly and as appropriate to team and clients
• Responsible for standard and non-standard Test Development Professional responsibilities, inclusive of facilitation of workshops such as program designs, competency analyses, performance-based content development, and rubric development
Competencies
• Ability to build and lead high-performing teams, establish clear expectations, and foster accountability
• Excellent collaboration, communication (written and verbal), interpersonal, and negotiation skills
• Excellent critical, strategic, analytical thinking, and problem resolution skills
• Excellent time management skills, including scheduling, budgeting, and the ability to prioritize and meet deadlines
• Excellent organizational skills with attention to detail
• Ability to lead, manage, and work effectively in a virtual environment
• Ability to work well in and across diverse and multi-disciplinary teams
• Advanced knowledge of Microsoft Office and Azure products
• Advanced knowledge of Microsoft Office and Azure products
Position Requirements
• Master’s degree or equivalent experience
• 7+ years related experience
• 2+ years of experience leading teams
• Up to 50% travel
Preferred
• Testing industry knowledge
About Us
Alpine strives to be the psychometric, test development and validation, and credential management partner of choice for sustainable credentialing and education programs. We provide quality, practical solutions that enable test sponsors to develop, maintain, and continuously improve testing programs; contribute to the science and practice of testing; and enrich the world in which we live.
We are employee owned and encourage ownership thinking. We are committed to the success of our clients. We are customer service driven, entrepreneurial, team oriented, and supportive. We are equally committed to quality of life. We offer opportunities for rewarding and challenging work; a 100% virtual office environment; competitive compensation packages that include comprehensive benefits, a 401(k) retirement plan, and an Employee Stock Ownership Plan (ESOP); and a commitment to a diverse workforce.