In addition to selecting the appropriate core components to tailor CertMetrics to specific organizational needs, testing programs can further enhance their CertMetrics instance by adding one or more optional Add-on Modules. These modules expand upon existing functionality or introduce new feature sets to enable test programs to expand the services they can offer through CertMetrics.
Alpine Testing Solutions has partnered with Qlik—a leader in reporting and data visualization—to embed the QlikSense Enterprise Visualization Suite into CertMetrics, thus creating a world-class reporting and visualization module. This module puts your program’s testing and credential data at your fingertips and provides real-time access to stunning and informative visualizations. With the capability of using a drag-and-drop creation tool, you can produce smart, interactive reports that can be shared to any device.
Visualizations are available in an array of formats including Bar charts, Line charts, Combo charts, Pie charts, Scatter plots, KPIs, Gauges, Geographical maps, Tree maps, Standard tables, and Pivot tables. Interactive filtering allows for drilling down to specific segments of the data and then bookmarking to save the view or taking screen grabs to implement into PowerPoint.
Testing Sponsors can now make the decision to use CertMetrics badging functionality or have their badges generated within the Acclaim badging repository (www.youracclaim.com). Acclaim allows programs to publish, issue, and share badges as part of a larger badge repository where candidates have access to all of their badges from multiple organizations within a single badging repository. CertMetrics maintains the rules and calculations for when a candidate earns a badge and then, through a real-time integration with Acclaim, pushes over the badge status including new badges issued and existing badges updated.
The CertMetrics Affiliation Module solves the problem of messy open-ended responses to key affiliation data (e.g., employer, partner status, educational institution, and jurisdiction) collected by test delivery providers. It gives testing organizations the power to standardize this data through managing candidate input selections and requiring frequent reviews/updates of candidate demographic data within CertMetrics. Testing programs can then leverage this organized, standardized data in reports and downstream applications to further business profitability and meet organizational goals.
Online applications are completed by candidates in CertMetrics to determine if they are qualified to sit for a test or after taking a test to see if they meet the qualifications to earn a credential. A candidate must complete an application and then receive approval by a test sponsor user to determine if they meet the requirements. Applications can either be approved or rejected by a user or a user can unlock an application and allow for the candidate to edit it and resubmit it. Candidates can only start applications for which they meet the application requirements and a user only has access to review and make applications decisions for candidates assigned to them.
The CertMetrics Continuing Education (CE) Module enables candidates to self-submit CE Activities with corresponding documentation and track their progress of demonstrating ongoing competency. Once approved, these uploaded CE Activities generate CE Credits toward the desired number of points needed to maintain a credential. The optional CE Auditor program leverages a program-specific algorithm to select candidates for an audit to ensure adherence to the testing program’s CE processes and procedures.
Data as a Service
In 2018, Alpine will offer programs increased flexibility through a new redesigned front-end and the addition of an API middle layer. This will allow increased flexibility for programs who wish to add custom pages or build their entire front-end. Stay tuned for additional information on how Data as a Service will be a game changer for credentialing programs.
The CertMetrics eCertificate Module gives candidates the capability to download logos, generate and download PDF certificates, and generate and download wallet cards for active credentials. This module saves testing programs an average of $10 per printed certificate when moving to electronic fulfillment methods, rather than paper versions. CertMetrics also supports traditional and hybrid fulfillment models.
The CertMetrics eCommerce Module leverages PayPal to collect application and registration fees, exam fees, continuing education fees, and to purchase fulfillment items. These purchases can be included as requirements for membership, eligibility to test, and credential renewals. Due to PayPal’s high standards for security and their ability to work globally, Alpine has found them to be a highly flexible and reliable partner. PayPal will handle Visa, MC, Amex, Discover, Diners Club, and Union Pay. Additionally, CertMetrics accepts vouchers, which resemble the functionality of a gift certificate where a candidate can enter a code and is given credit toward a purchase. Taxamo is also available for programs that need to calculate tax and/or VAT as part of the purchases.
The CertMetrics Eligibility Module allows test sponsors to determine the requirements a candidate must complete before they are eligible to take or retake an exam. Requirements that make up a candidate’s eligibility can include training courses, applications, documentation, fees, exams, credentials, or any other requirement managed within CertMetrics. In addition to a list of requirements required for calculating a candidate eligibility, the CertMetrics eligibility engine can also use a ‘not’ requirement as part of the calculations for determining eligibility. For example, an eligibility could be granted for an exam if the candidate holds Certification A, but has not passed exam B. This functionality allows for a very complex set of rules—called eligibility logic—to determine whether a candidate may sit for an exam. Through the CertMetrics Eligibility Module, eligibilities are automatically calculated and shared with test delivery providers, in real-time where supported, to protect exam content by ensuring a candidate meets the qualifications and policy requirements to sit for an exam.
The CertMetrics Scoring Module protects a testing program sponsor’s Intellectual Property (IP) by minimizing distribution of the exam key. When the CertMetrics Scoring Module is implemented, the exam key is not given to the test delivery provider. Rather, a fake key is provided. The real key is entered into the CertMetrics Scoring Module, along with scaling information (if appropriate), grading scripts used to score the exam, and score report template(s).
The CertMetrics Security Module assists testing organizations with the arduous task of managing exam security by providing tools and reports that help organizations in all three phases of exam security – Prevention, Detection and Enforcement. The Security Module streamlines data forensics and policy violation detection via a number of automated scripts designed to detect anomalous results and/or violations of the testing program’s policies. When an infraction is discovered, the system takes one or more predetermined actions including flagging the issue for reporting, sending a warning email, requiring a manual review, placing the candidate on a watch list, or evening invaliating the exam and/or banning the candidate.
The CertMetrics Single Sign-on (SSO) Module leverages claims-based authentication to seamlessly pass candidates and users between websites and systems without requiring an additional login. SSO can be integrated with membership applications, learning management systems, and other internal or external websites to provide a smooth-flowing user experience.
While CertMetrics offers an expansive core feature-set and a variety of Add-On modules, it’s possible a program requires additional customization. The CertMetrics platform has a full-time staff of developers working every day to support and enhance the product, including the incorporation of custom development as needed.
Alpine is taking exam security to the next level. Ask us how!
Did You Know?
The U.S. Department of Justice has published proposed amendments to the Americans with Disabilities Act. These changes could have a direct impact on the credentialing and assessment industry. The proposed changes can be found at www.ada.gov.