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Technology Operations Specialist

  • Location: Virtual Office, U.S.
  • Opening Date: June 16, 2022
  • Reporting to: Manager, Technology Operations
  • Status: Full-time, Salary

Key Responsibilities

  • Become a subject matter expert in Alpine’s CertMetrics product
  • Investigate, triage, and escalate product issues in collaboration with other departments on behalf of key stakeholders
  • Collaborate closely with Technology teams and multi-department groups to support and achieve project completion
  • Drive technology custom development tasks from various stakeholders from inception to completion, including scoping, project plan development, and UAT
  • Proactively identify issues related to product, technology, or company processes affecting the Technology team and the company; work collaboratively with cross-functional teams to resolve
  • Assist in the creation of technical specifications and training documentation for technology products, tools, and processes
  • Provide product education for client support team and other internal stakeholders
  • Assist in pre-sales efforts including:
    • Collaboration with Business Development Manager (BDM), technical leads, Technology Solution Designer, and Product Owner (PO) as requested
    • Contribute to the review, creation, and revisions of proposals and timelines
    • Inform technology resource allocation and availability
    • Consult on potential technology impediments and collaborate on solutions
  • Participate in department initiatives to promote quality, productivity, and efficiency
  • Participate in retrospectives, provide feedback, and inform process improvements to improve quality, efficiency, and outcomes

Competencies

  • Ability to manage escalations from stakeholders in a professional and efficient manner
  • Ability to analyze complex process flows
  • Ability to effectively communicate with technical and business stakeholders
  • Ability to document, organize, and communicate technical processes and projects
  • Excellent collaboration, communication (written and verbal), interpersonal and negotiation skills
  • Ability to work effectively in a virtual environment

Position Requirements

  • Bachelor’s Degree or equivalent work experience
  • 3-5 years of experience managing technology projects and/or processes
  • Up to 20% travel

Preferred

  • Experience in the testing industry
  • Experience in Agile methodologies

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Alpine Testing Solutions

Our Vision:
Be the psychometric, test development and validation, and credential management partner of choice for sustainable credentialing and education programs.

Our Mission:
Provide quality, practical solutions that enable test sponsors to develop, maintain, and continuously improve testing programs; contribute to the science and practice of testing; and enrich the world in which we live.

Our Culture:
We are employee owned and encourage ownership thinking. We are committed to the success of our clients. We are customer service driven, entrepreneurial, team oriented, and supportive. We are equally committed to quality of life. We offer opportunities for rewarding and challenging work; a virtual office environment; competitive compensation packages that include comprehensive benefits, a 401(k) retirement plan, and an Employee Stock Ownership Plan (ESOP); and a commitment to a diverse workforce.

Apply Now


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Accepted file type: pdf.