CertMetrics™ Data Management Solutions
Testing programs generate tremendous amounts of data. Locked inside of the data is the potential to:
- efficiently monitor and manage your testing program
- efficiently monitor your items and tests
- significantly decrease your customer-service costs
- significantly increase your customer satisfaction
- safeguard the integrity of your program
- simplify communications to your customers
CertMetrics™provides the key to unlock this potential and turn data into intelligence. Like all of the solutions from Alpine Testing Solutions, it does so with innovation, superior quality, and a genuine emphasis on customer needs, service, and satisfaction. Which means CertMetrics™can be tailored to your needs, rather than forcing you to tailor your needs to a one-size-fits-all solution. This allows you to specify the features you wish to implement, select the level of data-administration service you wish to engage, customize the look and feel of the user interface, and customize functionality as needed.
Monitor and Manage
- View candidate volumes, pass rates, alerts, and more on the dashboard. Drill-down capabilities allow you to quickly see supporting details.
- Generate reports at the touch of a button.
- Monitor the performance of your items and tests so you can rapidly respond to anomalies.
Increase Customer Satisfaction and Decrease Customer Service Costs
- Customer Service Representatives can easily and quickly access candidate records to answer questions and/or, with appropriate rights, make updates.
- Candidate access allows candidates to update demographic information, view test histories, track progress towards certification, track fulfillment, and opt-in or-out of receiving communications.
- Certification logic and fulfillment logic can be linked to automatically queue fulfillment kits, update demographic information, and track fulfillment progress.
Safeguard the Integrity of Your Program
- Transcripts enable candidates to provide third-parties with secure access to their certification records—protecting you, the third-party, and the candidate from fraudulent paper certificates.
Fit the Solution to Your Needs
- Use—and pay for—only the features you need.
- Designate your level of service from an outsource solution that removes all of the hassles of data scrubbing and administration to an in-house solution where you control all aspects of maintaining the data.