- Location: Virtual Office, U.S.
- Opening Date: March 29, 2024
- Reporting to: Manager, Program Management – CertMetrics
- Status: Full-time, Salary
Position Description
The Program Manager – CertMetrics works directly with internal and external stakeholders in management of Alpine’s CertMetrics Candidate Management SaaS product to proactively drive client projects to completion, and manages all aspect of a project including schedule, budget, logistics, and resources for Alpine’s CertMetrics product.
Key Responsibilities
- Develop a thorough understanding of Alpine’s CertMetrics (SaaS) product and the internal development processes required to see client projects from implementation to completion
- Manage a portfolio of clients as the main point of contact for all requests involving CertMetrics
- Manage multiple client projects concurrently from hand-off through completion meeting or exceeding deadlines, including:
- Proactively communicate project status to external and internal resources, including leading calls using virtual meeting software
- Work with internal resources to clarify and operationalize the project requirements, deliverables, and scope
- Proactively manage project schedules, changes, and expectations including scope creep, and provide solutions with clear and concise communication
- Finalize project schedule, logistics, and resource allocation with internal and external stakeholders
- Handoff invoice requests as work is completed and provide support for proper invoicing with Alpine’s finance team
- Complete requirement gathering with client teams for custom development requests ensuring internal teams have the deliverables needed to complete the scoping and development work requested
- Develop, review, and revise notes/minutes from internal/external client-related meetings
- Complete quality control testing in Alpine’s test environment
- Work with client team to identify and communicate upselling opportunities
- Participate in project retrospectives and contribute to process improvement
Competencies
- Excellent collaboration, communication (written and verbal), interpersonal, and negotiation skills
- Excellent critical, strategic, analytical thinking, time management, and problem resolution skills
- Excellent relationship-building skills
- Ability to communicate effectively with technical and non-technical audiences
- Excellent organizational skills with attention to detail and the ability to prioritize and meet deadlines
- Ability to lead, manage, and work effectively in a virtual environment
- Advanced knowledge of Microsoft Office, Azure, Adobe Acrobat Standard, and web-based meeting software
Position Requirements
- Bachelor’s degree or equivalent experience
- A minimum of 1 years of relevant, applied experience in project management
- Up to 15% travel
Preferred Experience
- PMP Certification
- Applied experience in assessment, measurement, credentialing/certification industry
- Experience with test development (e.g., educational, licensure, certification)
- Experience working with SaaS in project management, client success, or program management role
- Experience working in a virtual or remote office environment
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Alpine Testing Solutions
- Our Vision:
Be the psychometric, test development and validation, and credential management partner of choice for sustainable credentialing and education programs. - Our Mission:
Provide quality, practical solutions that enable test sponsors to develop, maintain, and continuously improve testing programs; contribute to the science and practice of testing; and enrich the world in which we live. - Our Culture:
We are employee owned and encourage ownership thinking. We are committed to the success of our clients. We are customer service driven, entrepreneurial, team oriented, and supportive. We are equally committed to quality of life. We offer opportunities for rewarding and challenging work; a virtual office environment; competitive compensation packages that include comprehensive benefits, a 401(k) retirement plan, and an Employee Stock Ownership Plan (ESOP); and a commitment to a diverse workforce.